Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@lifeonn.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@lifeonn.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@lifeonn.in.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@lifeonn.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@lifeonn.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@lifeonn.in.

14-Day Return & Refund Policy

At Lifeonn, we are committed to delivering quality products to our customers. We understand that sometimes an issue may occur, and we are here to help.

1. 14-Day Return Window

You may request a return within 14 days from the date of delivery only if the product is:

- Damaged or defective upon delivery

- Incorrect item received

- Missing any major item or component included with the order

- Significantly different from the product ordered due to an error on our side

To be eligible for a return, the product must be returned in its original condition, with all original tags, accessories, packaging and invoice, wherever applicable.

2. Quality Issue or Manufacturing Defect

If your Lifeonn bag has a manufacturing defect or quality issue, please contact us within the 14-day return period.

Please provide:

- Your order number

- Clear photos or a video showing the issue

- A brief description of the problem

Our team may review the issue before approving the return, replacement or refund. This helps us verify the problem and provide the appropriate resolution.

3. Non-Returnable Items

Returns will not be accepted for:

- Products damaged due to misuse, accidents, negligence or improper handling after delivery

- Normal wear and tear

- Damage caused by overloading the bag beyond its intended use

- Damage caused by sharp objects, fire, water exposure or other external factors, unless the product is specifically designed and advertised for such use

- Products with removed tags, missing accessories or incomplete packaging, where these are required for return eligibility

- Products that have been used, washed, altered or modified after delivery

- Minor colour or appearance differences caused by lighting, photography or screen/display settings, provided the delivered product matches the product description

- Return requests made after the 14-day return period

4. Change of Mind

We recommend customers carefully check the product images, dimensions, features and description before placing an order.

Returns for reasons such as “I changed my mind,” “I no longer need the product,” or “I ordered by mistake” may not be accepted unless required by applicable law.

5. Return Verification

To protect both our customers and Lifeonn from fraudulent or incorrect claims, we may request photos, videos or other relevant details before approving a return.

All return requests are subject to verification and approval.

6. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or through another appropriate method, as permitted.

Shipping, payment processing or other charges may be deducted only where applicable and permitted by law.

7. Replacement

Where appropriate, Lifeonn may offer a replacement instead of a refund, especially in cases involving:

- Manufacturing defects

- Damaged products received

- Incorrect products delivered

Replacement is subject to product availability.

8. How to Request a Return

To request a return, contact our customer support within 14 days of delivery and provide your order details and proof of the issue.

Email: support@lifeonn.in

Please include: Order Number, Customer Name, Photos/Video of the Issue and a Brief Description.

9. Important Note

We reserve the right to refuse returns that do not meet the conditions of this policy, subject to applicable consumer protection laws.

Nothing in this policy limits any rights that customers may have under applicable law.

Last Updated: August 2026